Last week I was making a presentation and I came across Deming and his principles. I have often gotten the question: “If you don’t measure X, then how will you know we’re doing well or improving?” which I always felt was misguided.

It turns out that Deming was way ahead of me there, he says: “Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.”

Leadership is always the key.

It’s understandable that organizations try to make their word legible and simplify things. In fact, it’s one of the reasons for the organizational boundary.

The problem is that monoprocess pretty much entirely does not work for any creative/agile endeavour. Things are valuable exactly because they are complicated and messy.