In this podcast episode a court case is treated (with the public prosecutor) where during a fluke accident a girl riding along on a bike is killed by a bus in Amsterdam.

The thoroughness and consideration with which that is done contrasted immensely with how things run in Berlin and made it clear to me (again) how unserious this city is.

It’s super lovely that Berlin has a lab which does these kind of user tested innovations on city processes. The work that needs to be done is written up here and it’s relatively straight-forward (there are just no short-cuts).

What we need with the Bürgeramt though is not 10% more appointments but the automation of at least half of the processes there to no longer need human intervention. We needed that 10 years ago.

Important prototyping work to show how German government forms can be much better and much friendlier than what’s out there right now.

Getting anything like this to production will be very very difficult without a lot of systemic changes and groundwork done first.