Something that sounds so basic and is so very important but that can be very difficult to achieve when you’re in the thick of it: “Work on the business, not in the business.”

The newsworthy thing about the Accenture/Hertz story is not that they failed to deliver but how badly they failed and that they are getting sued for it. Getting something that’s not very good for far too much money is an accepted part of doing business with consultancies of that size.

A clear write-up of how GOV.UK kept things running smoothly while their petitions website suffered an immense rush of signatures.