No individual in the organization will ever have an accurate mental model about how the entire system works. To put it simply: It’s the stuff we don’t know that bites us. There’s always stuff we don’t know.

if the people in the organization know more about the system, they are going to make better decisions in the future

This kind of thinking can be a tough sell indeed and the instant gratification approach that is being sold along with AI is hardly conducive to look at more long term outcomes and more holistic approaches.

https://surfingcomplexity.blog/2023/08/20/why-lfi-is-a-tough-sell/