how Amazon’s traditional viciously customer-focused approach to development was a poor match for the research-style work that was required for developing AI
Being able to match R&D type work with product work is mystifying for many organizations. Not hard to see how they failed at this, taking into account all the other organizational issues listed in this post.
What is even more telling is that this post about AI is mostly about Alexa, but Amazon also mostly missed the boat on AI compute and GPUs (which could be seen in their severe supply side limitations).
https://surfingcomplexity.blog/2025/06/08/ai-at-amazon-a-case-study-of-brittleness/
