the company that coined the term ‘Site Reliability Engineer’ and wrote the SRE book.

That doesn’t really mean that much. Many of those books record practices that may only have been true very briefly or narrowly (if even that). Also the SRE book is not very good if you’re not Google.

Firebase never bothered updating its status page.

That incident management even at Google these days could be better than this, is naive. We have to accept that this is as good as it gets mostly because most people aren’t going to move away anyway.

https://newsletter.pragmaticengineer.com/p/the-pulse-firebases-global-outage-213